Refund Policy

Our 30-day replacement guarantee

Every purchase is covered by a 30-day replacement guarantee. If the account we delivered is invalid on delivery, or fails at first access through no fault of yours, tell us within the guarantee period and we will replace it with an equivalent account.

When you can get a refund

If a delivered account is invalid on delivery and we cannot provide a suitable replacement, you are entitled to a refund. You are also entitled to a refund if we fail to deliver your order and you do not wish to wait or accept an alternative product.

Because our products are digital goods delivered with credentials and verification documents, orders that have been delivered and successfully accessed are not refundable for change of mind. The guarantee does not cover restrictions or bans a platform imposes because of how an account is used after delivery.

How to claim

Contact us on Telegram or WhatsApp with your order details and a description of the problem. We will check the account with you; if the problem is on our side, we arrange the replacement or process your refund.

How refunds are paid

Approved refunds are issued through the same payment channel used for the order. Processing time depends on the payment network used; we confirm as soon as a refund has been sent.

Escrow orders

If your order was escrow-backed, the release or return of escrowed funds follows the escrow arrangement agreed for that order, in line with this policy.